New Fare Payment System Going Live December 1, 2022

The Vanpool program proudly announces important fare payment processing changes starting December 1, 2022.

Read on for details about the changes and how to pay fares beginning December 2022 for your November commute.

How to Pay your Vanpool Fare

Paying your vanpool fare has never been easier. With our new vanpool management software, you can view your statement, make a payment and set up your account for auto-payment. 

Once your vanpool group leader has submitted the monthly vanpool report, Vanpool staff will prepare your vanpool statement. As this is done, you will receive an email notifying you that your statement is ready. Log into your online account and go to the "View Statement / Pay your Fare" panel on the home page.

As you click the "Vanpool Payment" button, you'll see your statement, including what you owe. Click the "Make a Payment" button to select the amount you are going to pay.  

When you submit the amount to pay, you'll go to our secure payment page where you may enter your credit card or bank account info. Once you click the "pay" button, you'll receive a confirmation email that your payment has been received, and your statement balance will be updated.

Reminder regarding your Vanpool account

Vanpool staff sent a notice on 10/19/22 informing you about our transition to our new online system and how to activate your account. Please be aware that this change will happen by the end of the month. It is very important that you activate your account BEFORE the transition occurs as this will be the only way to see your statements and pay invoices, or any outstanding balances.

We have already created a commuter profile for you. The email / username used to access your account is your personal email address on file with us.

You only need to reset your password using the link below (Please do not sign up):

https://vans.intercitytransit.com/rp2/signUp/forgotPassword

If you have already followed the steps above, please disregard the information above.

Can I still make a payment from the main Intercity Transit website?

Yes. You will be redirected to the 'sign in' page where you can make a payment once you are logged in.

Is every commuter required to make an individual payment?

Yes. The monthly invoice statement will be delivered electronically to your email address for those that commuted during the reporting month. You will no longer be able to make a payment for another rider or the group. Groups with employer sponsors or subsidies will be contacted directly about payments.

Can I set up auto-payment on my account?

Yes. You can establish this option by logging into your account and enabling autopay with a provided electronic debit card or bank account. You can also disable autopay at any time.

My employer needs verification of my trips, can I see my calendar?

Yes. By logging into your account, you can select the 'Calendar' tab at the top of the page to see your trips and select Save as PDF.

Can I change my password anytime?

Yes. Simply select 'Sign In' and 'Forgot Password'.

Thank you for your continued support of Vanpool. Please contact us with any questions at vans@intercitytransit.com or by phone at 360-786-8800.

Sincerely,

Intercity Transit Vanpool Team